Questions & Answers
How do I ship to my home?
We provide door to door shipping solution. You can send us an inquiry to get quote, after we make an agreement, we will arrange shipping service from pickup to your door delivery.
What’s the most cost-effective to get my goods?
We are a first-class agent with carriers and able to get the best rates, please contact us to share your goods packing list, and we will offer you the solution which best suits you.
I bought many items from Taobao, JD store, can you repack all?
Yes, we can consolidate multiple parcels into one shipment and transport your goods via express, air or sea freight as your request.
Can I track my packages?
Sure, we will provide you tracking number after shipment and you can track and trace your goods in real time, meanwhile our customer service will also keep you informed if any status updates.
Will your service include tax duties?
For LCL shipment, we usually do DDP service, which means door to door with duty paid, you don’t need to pay duties separately. For FCL shipment, tax duties are determined by HST and goods value, you can email us to know more.
Can you provide after hours and weekend emergency service?
Yes, you can reach us on a 24/7/365 basis, anywhere you may require them
Do the items you ship come with insurance?
Yes, cargo insurance can be bought and it covers all risks from the moment your shipment is loaded until it is delivered.
What can I ship?
We accommodate all palletized and bulk transportation needs. For any special requirements, please get in touch with us.
Does your warehouse have storage service?
Yes, our warehouse offers in and out warehousing, palletizing, labeling, packing and all related services.